Terms of Service

Payment Terms

To reserve your event date, we require an online payment for the full balance of your wedding florals.

Order revisions

Alterations to your order are complimentary unless requests exceed 5 changes. Revisions after the complimentary revisions will be charged at a flat rate of $30 per request. All additional revisions will be billed separately. Additional revisions will only be accepted by email.

Subsequent to the previous paragraph, Amborella Floral Studio will accept revisions, changes and or additions up to 3 weeks before the event date.

All revisions are to be requested over email to ensure proper care is taken to make the changes clear and documented properly.

Changes must be emailed: events@amborella.ca. Please reference your order number.

If incorrect information is accidentally entered please notify us as soon as possible to ensure the necessary changes are made in advance. In the event incorrect information is given and product goes to waste we are not able to issue a refund.

Additions can be made to your order manually, please email us at events@amborella.ca.

You may email us additional inspiration images if you wish.

**Please be advised that our retail staff are unable to make any changes or consult with you about your wedding order. They have not been trained to do so. One of our lead designers will assist you, initiating that request must be done over email. 

Decrease in Order & Cancellations

Amborella Floral Studio reserves the right to cancel the order and refund all monies received at any time if we feel that the obligations cannot be met. The client acknowledges that under no circumstance will there be any liability beyond full refund of all monies.

All cancellations and decreases must be done in writing at least 21 days prior to the secured event date by emailing events@amborella.ca. 

Full or partial refund will be issued for all reasonable requests.

Weddings that have been postponed can transfer their order to a new date. 

*Please note that the individual that placed the order is authorized to make changes.

Refund Policy:

We wouldn’t ever intend for there to be problems with your order, we try our best. If there are problems we need to know right away so we can help resolve the issue prior to the ceremony start time. 

All wedding items are final sale as they are heavily used for the duration of the wedding day, are exposed to elements, and/or out of water. 

No credit requests pertaining to quality / freshness will be accepted once the product has left Amborella Floral.

We have provided care instructions for you to refer to, below. We also attach a care card to your order upon pickup or delivery. Please ensure you have read it. 

Care instructions:

In order to ensure the quality of your flowers, Amborella Floral has stated recommendations on handling and maintaining the floral items.

• On arrival, all floral pieces are recommended to be topped with water in case of water loss during transportation. – Flowers should never be exposed to excessive heat, cold or wind/draft.
• It is important to handle all floral items minimally.
• Bouquets are to be placed in the provided vase when not being handled.
• Corsages and Boutonnieres must be left sealed and untouched until use (Refrigeration and mist is suggested prior to use, and for overnight keeping).

* Please note that we photograph all items right before the delivery or pickup is scheduled to ensure quality control. After it leaves the studio we are not responsible for any damages.

If you are not satisfied with your order you must send an email to: orders@amborella.ca within 48 hours of receiving your order. *Note the paragraph above mentioning that if your request is pertaining to quality / freshness our policy is that it is non-refundable after it leaves Amborella Florals possession. 

We require a description and photos for any credit request to be accepted or considered. 

Our consideration to your request will be thorough to understand the situation fully before conclusions will be made. We do this to ensure that quality is maintained and measured for future clients. 

Substitutions

Given the nature of the floral supply industry, Amborella Floral reserves the right to make substitutions with flowers of equal value in the event that the flowers received from the supplier are, in Amborella Floral’s sole professional opinion, not of good quality or suitable for the event. The integrity of the proposed designs and colour schemes will be maintained. If only more expensive flowers are available and are used in any substitution, there will be no extra charge to the client. When creating floral arrangements, Amborella Floral reserves the right to alter the stems and/or the wrap design if the composition does not aesthetically support the original choice (i.e. colour, ribbon and technique).

*Note the photos that you provide to us are used as inspiration for the designers to create your floral items. Due to seasonal availability, we are unable to create the composition exactly as shown in the photos you provide. We will do our best to ensure the overall aesthetic is complimentary to your inspiration photos.

Inspiration Photo Guidelines

1. Each photo must be in jpeg, png, or gif image format and no more than 5mb each
2. Uploaded images are for the designer to reference as inspiration ONLY, the final product will not be an exact replica of the uploaded image.
3. Please note we do not carry any of the following flowers: gerbera daisy, dendrobium orchids, babys breath, most tropical flowers, asiatic or casablanca lilies, some chrysanthemums, and carnations. If the image uploaded includes these flowers they will be omitted or you will be contacted to provide an alternative inspiration image.
4. If your inspiration image includes items such as specific coloured ribbon, feathers, wire, brooches, artificial flowers or botanical elements they will not be included in the finished product unless dropped of at Amborella week of the wedding.
5. Please note we do not carry any colour treated flowers.
6. If the image(s) uploaded include design styles that are not reflective of the Amborella brand you will be contacted to provide an alternative inspiration image. Example: pageant or long cascading bouquets.