Wedding Site FAQ

Can I come see a sample at your store?

Due to the perishable nature of flowers we do not have samples available to view. Please visit our #amborellawedding hashtag on instagram for all of our most recent wedding photos.

Can I preview the items before I pickup?

Our florists are trained to ensure that the flowers are closely designed to match the information you have provided. If we do not feel that it is clear we will get in touch with you. Unfortunately previewing the flowers before delivery or pickup is not something we provide. The reason for this is: we have multiple weddings every weekend and it would simply halt our workflow to accommodate this to everyone. Please read the terms and conditions before placing your order.

Can I call or walk into your store and speak to someone about my order?

We will call you the week of the event to discuss your details for 15 minutes.

Our retail team members are not trained to answer any questions regarding wedding flowers. Our designers are specifically scheduled to work when there are wedding items to make. They must stay focused on ensuring that each bridal order gets our full attention while working. We can certainly answer any questions you have over email: events@amborella.ca

Can I get a consultation?

You will notice that our pricing is different from other local florists, this is because we have worked so hard to create a website to eliminate the need for consultations. The reduced prices are a reflection of the labour that is not required when you order online, consultations being one component of that.

We will call you the week of the event to discuss your details for 15 minutes.

We do offer consultations, it is available for couples that have custom requirements such floral installations and other on-site designing day of event. To request a consultation please click here.

What flowers will be included?

We mainly source our blooms from a flower auction. By ordering your wedding flowers online with us it means that the flowers used will be mainly seasonal choices made by what’s available. We always reference your inspiration image and colour selection before choosing the blooms. This is done the week of the wedding, so it is hard to tell you exactly what will be included in it.

How much is delivery?

Delivery is priced by km / zone. Prior to check out there is a field for you to add in the address which will populate a corresponding delivery charge.

How can I make changes to my order?

Changes can be made by emailing events@amborella.ca
Please reference the terms and conditions for more information.

What if I am looking for something that is not on your website?

We are able to manually make additions to your order, please email us events@amborella.ca.

 

Check out our About page for more information.

Ready to Shop?